Terms of use

Last updated 11 November 2026

1. Who we are

This website, spindlesoftware.com, is run by Spindle Software Limited, a company in Kitwe, Zambia (“Spindle”, “we”, “us”). Our registered office is 1038 Accra Road, Second Class, Kitwe, Copperbelt. You can reach us at [email protected] or +260 771 216 339.

These terms cover the website and, in outline, the software products and services we provide. Each product also has its own terms, shown when you sign up for it, and each custom project has a written agreement. Where those differ from this page, they apply.

2. Using this website

• You may read, link to and share the pages on this site.
• You may not copy our text, images, screenshots or designs for your own commercial use, or present our work as yours.
• You may not try to break the site, overload it, scrape it with automated tools, or send messages through the contact form that are unlawful, abusive or spam.
• The contact form is for enquiries about our work. Messages sent through it are handled as described in our privacy policy.

We try to keep the information on this site accurate and current, but it is a description of our work and not a contract. Prices shown for our products are those at the time of writing and may change; the price that applies is the one shown when you subscribe.

3. Our software products

EduTrack, Horizon Shop Tracker, EduTrack Loans and Phone Checker are software products we build and run. When you create an account on one of them you agree to that product’s own terms. In general:

• Your data stays yours. The records you enter belong to you or your organisation. We host and process them to provide the service and do not sell them.
• Subscriptions. Paid products are billed monthly or yearly, in advance, in Zambian kwacha, by mobile money or card. If a subscription lapses, the product goes read-only: nothing is deleted, and it works again when the subscription is renewed.
• Free trials run for the period stated on the product’s site and do not need a card.
• Availability. We aim to keep the products running at all times and keep nightly backups off the server, but we cannot promise that a service will never be interrupted. We will tell you about planned maintenance in advance where we can.
• Your responsibilities. Keep your sign-in details safe, use the products lawfully, and make sure you have the right to enter the personal data you put into them. For example, a school must have the authority to record its pupils’ results and parents’ phone numbers.
• Ending a subscription. You can stop at any time; the subscription runs to the end of the period you paid for. You can ask us for an export of your data before your account is closed, and we delete it within 30 days of a confirmed request to close.

4. Custom work

Systems we build to order are covered by a written proposal and agreement that set out the scope, price, delivery dates, who owns the result and what support is included. Nothing on this website changes that agreement. Until an agreement is signed, discussions and demonstrations create no obligation on either side.

5. Payment

We accept Airtel Money, MTN Mobile Money, Zamtel Kwacha, bank transfer and, for products, card payment through our payment providers. Invoices for custom work are due within 14 days unless the agreement says otherwise. Prices exclude VAT unless stated.

6. Ownership

The software, designs, names and logos of our products, and the content of this website, belong to Spindle Software Limited or to the people who licensed them to us. EduTrack, Horizon Shop Tracker, EduTrack Loans and Phone Checker are our product names. School, college and council names on this site describe work we did for them; they are not endorsements beyond that.

For custom work, the agreement says who owns what. Our usual position is that you own the data and the system we built for you once it is paid for, and we keep the right to reuse general tools and techniques.

7. What we are responsible for

We provide this website as it is. We are responsible for the products and custom systems we build to the extent set out in their terms and agreements. Beyond that, and as far as Zambian law allows, we are not liable for loss arising from the use of this website or from relying on the information on it. Nothing here limits liability that cannot be limited by law.

8. Governing law

These terms are governed by the laws of the Republic of Zambia. Any dispute that we cannot settle by talking will be heard by the courts of Zambia.

9. Contact

Questions about these terms: [email protected], or write to Spindle Software Limited, 1038 Accra Road, Second Class, Kitwe. We may update this page; the date at the top shows the current version.